Privacy Policy
Introduction
This Privacy Policy applies to the website (this “Website”) of M. Hospital, Inc. (“Company,” “We”, “Us,” or “Our”). This Privacy Policy describes how Company collects, shares, discloses, and uses any information or data, including personal information, that you provide via the Website, other information that is collected from your use of the Website, or through any service offered by Company. It also describes how you can review and request updates to this information.
BY CONTINUING TO USE THE SITE OR ANY OTHER SERVICES OFFERED BY THE COMPANY, YOU HEREBY AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AS IT IS PRESENTED TO YOU AS OF THE DATE OF YOUR FIRST USE OF THE SITE OR ANY SERVICES.
NO CHANGES (ADDITIONS OR DELETIONS) BY YOU TO THIS POLICY WILL BE ACCEPTED BY THE COMPANY. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, OR YOU DO NOT WISH YOUR PERSONAL INFORMATION TO BE USED PURSUANT TO THIS PRIVACY POLICY, THEN YOU SHOULD NOT USE THE SITE OR ANY OTHER SERVICES AND YOU SHOULD NOT PROVIDE ANY OF YOUR PERSONAL INFORMATION TO THE COMPANY.
THIS IS A BINDING CONTRACT BETWEEN YOU AND THE COMPANY AND YOU SHOULD DOWNLOAD AND PRINT THIS PRIVACY POLICY FOR YOUR RECORDS.
Website Privacy Statement
Our use and disclosure of an individual’s personal information are limited as required by state and federal law. We do not sell or rent personal information about visitors to the Website.
Collecting and using personal information
During a User’s access or use of the Website or any other Service, the Company may, either directly or by using its service providers, gather, collect, record, hold, distribute, share, disclose or otherwise use personal information or data about You which You provide to Us or which is automatically collected, as described below:
- Registration information you provide when you request an appointment and create an account, including your name, address, telephone number, gender, date of birth, email address, username and password or such related or similar information.
- Transactional information you provide when you request information or service from us, including, for instance, credit card information, or purchase history, account email address, whether on our sites or through our associated applications, including your postal address, telephone number and other payment information.
- Any information that can be used to distinguish or trace you and/or your identity, either alone or when combined with other personal or identifying information that is linked or linkable to you.
- Information you provide in public forums on our sites and/or applications.
- Information sent either one-to-one or within a limited group using our message, chat, post or similar functionality, where we are permitted by law to collect this information.
- Information you provide to us when you use our sites and applications, our applications on third-party sites or platforms such as social networking sites, or link your profile on a third-party site or platform with your registration account.
- Location information when you visit our sites or use our applications, including location information either provided by a mobile device interacting with one of our sites and/or applications, or associated with your IP address, where we are permitted by law to process this information.
- Usage, viewing and technical data, including, for instance, the URL of the site from which you came and the site to which you are going when you leave the website, your device identifier or IP address, as well as information about the operating system of your device and name of your Internet service provider, when you visit our sites, use our applications on third-party sites or platforms or open emails we send.
Categories of personal information that we collect and the purposes for which we use this information are described in our CCPA notice, below.
User Surveys
We will periodically ask users to complete surveys asking about their experiences with features of the Website. These surveys ask you for demographic information such as age, gender, and education. We use survey information for evaluation and quality improvement purposes, including helping Company to improve information and services offered through the Website. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation. Such information may be stored for future evaluation and quality improvement activities.
Disclosures
We may disclose personal information to any person performing audit, legal, operational, or other services for us. We will use information that does not identify individuals for these activities whenever reasonably possible. Information disclosed to vendors or contractors for operational purposes may not be re-disclosed to others by such a vendor or contractor, except as permitted by Company and applicable law.
We may also disclose your personal information:
- as required by law, such as to comply with a subpoena, or similar legal process
- when we believe in good faith that disclosure is necessary to protect our rights, protect you or others from threats of imminent harm, investigate fraud or other activity in violation of the law, or respond to a government request
- to protect the security and reliability of the Website
- if Company is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or use of your personal information, as well as any choice you may have regarding your personal information
- to any other third party with your prior consent to do so
Your activity on the Website is also tracked, as described below.
Website Visitor Data
Company routinely gathers data on website activity, such as how many people visit the site, the web pages they visit, where they come from, how long they stay, etc. The data are collected on an aggregate, anonymous basis, which means that no personally identifiable information is associated with the data. This data helps us improve our content and overall usage. The information is not shared with other organizations for their independent use.
The Website does not honor a browser’s signal or header request not to track the user’s activity. Such user activity is tracked by the web analytics vendor over time and may also be tracked across different websites.
Web Logs
In addition to Website visitor data, we also use a website activity analytics service offered by a third-party vendor to maintain standard Web logs that record data about all visitors and customers who use the Website. These logs may contain the Internet domain from which you access the site (such as aol.com, abc.org, etc.); the IP address which is automatically assigned to your computer when you get on the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited; the pages you viewed; and the address of the website you linked from, if any. The analytics provider stores this information, but it is only provided to Company in aggregated, de-identified form.
We use this Web log information to help us design our Website to identify popular features, to resolve user technology issues, to make the Website more useful to visitors, and for security purposes.
Web Beacons
We may also occasionally use “Web beacons” (also known as “clear gifs,” “Web bugs,” “1-pixel gifs,” etc.) that allow us to collect non-personal information about your response to our email communications, and for other purposes. Web beacons are tiny images, placed on a Web page or email that can tell us if you’ve gone to a particular area on our website. Since Web beacons are used in conjunction with persistent cookies (described above), if you set your browser to decline or deactivate cookies, Web beacons cannot function.
Internet Cookies
We may place Internet “cookies” on the computer hard drives of visitors to the Website. Information we obtain from cookies helps us to tailor our site to be more helpful and efficient for our visitors. The cookie consists of a unique identifier that does not contain information about you. We use two types of cookies, “session” cookies and “persistent” cookies.
A session cookie is temporary and expires after you end a session and close your web browser. We use session cookies to help customize your experience on our site and to track your “click path” through our Web pages.
Persistent cookies remain on your hard drive after you’ve exited from our website, and we use them for several reasons. We sometimes use this type of persistent cookie with a “Web beacon” (see below). Persistent cookies will not contain any personal information about you.
You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some features of the Website may not work properly for you. For instructions on how to remove cookies from your hard drive, go to your browser’s website for detailed instructions. In addition, further information regarding cookies may be available on other websites or from your Internet service provider. Commonly used browsers include Safari, Chrome, Firefox, Internet Explorer, and iOS.
California Consumer Privacy Act
The California legislature has adopted various laws to safeguard Californians’ privacy, the latest of which is the California Consumer Privacy Act of 2018 (the “CCPA”). The CCPA was enacted to give consumers certain rights with respect to their personal information collected by businesses, including the right to know what personal information is being collected about them.
In the context of an employment or contractor relationship, the CCPA requires a business to inform Covered Individuals of the categories of personal information collected and the purposes for which those categories of personal information are used. For purposes of the CCPA, a “Covered Individual” is natural person who is acting as a job applicant to, an employee of, owner of, director of, officer of, medical staff member of, or contractor of a business (“Covered Individual”).
This CCPA Notice to Covered Individuals (the “CCPA Notice”) is being provided to you to inform you of the categories of personal information Company may collect and the purposes for which Company collects that information.
Categories of Personal Information Collected – We collect Personal Information you provide to Us, including without limitation any Personal Information You provide during Your use of the Site or any other Service, for example when You create or modify Your account, register to use our Site, purchase products or services from Us, request information from Us, contact customer support, provide Us with any data about You through the Company Website or any other Company Program, or via telephone, request any exchange or return of any of the Company’s products/services or otherwise communicate with Us. This information may include:
- Name
- Address
- Email address
- Telephone number
- Certain financial information, such as certain portions of Your credit or debit card number or other financial information collected during Your purchase of any of Our products or services—-this may apply if You make a payment either directly to Us or by using a third party, including, but not limited to credit card or debit card number, expiration date and credit card security code – solely for payment purposes
- Date of birth or age
- Username and password
- Information You provide when You seek, purchase, or otherwise request any of the Company’s goods/services, including product/service parameters or preferences You provided when making such request, (which may include patient health information if you are receiving medical services);
- Information You provide or otherwise involved in the return or exchange of a product, such as information about the transaction, product details, purchase price, and the date and location/media of the transaction; or
- History of Your prior purchases of Our goods/services or any records about the foregoing.
The relevant categories of personal information Company may collect in the context of an employment relationship, through this Website or via other interactions with you, includes:
- Name
- Contact information (address, phone, email address)
- Unique personal identifiers (e.g., state ID number)
- Information about your financial accounts
- Information necessary to run drug and health screening or provide workers compensation insurance and care
- Information about your educational, professional, employment and internet browsing history
- any other purposes disclosed to You at the time we collect Your information or pursuant to Your consent.
Purposes of Use – Company may use the above categories of personal information for personnel-related functions, including communications, recruitment, contracting, payroll and payroll administration, benefits and benefits administration, taxes, workers’ compensation administration, personnel/performance file recordkeeping, interactive process discussions, demographic analysis, etc.
For more information related to the CCPA and Company’s use or disclosure of employment/personnel’s personal information and employee’s rights under CCPA, please click on the following link for our CCPA Policy: https://m-hospital.com/user-data/.
If you have any questions about this CCPA Notice, please contact at: +1 (833) 646-7748.
How does company share or use the personal information it receives to provide products/services?
Sharing between patients, healthcare providers. We understand the importance of privacy and are committed to maintaining the confidentiality of Your health information. We make a record of the Services We provide and may receive such records from others. We use these records to provide or enable other health care providers to provide quality medical care, to obtain payment for services provided to You as allowed by your health plan and to enable Us to meet Our professional and legal obligations to provide our properly. We are required by law to maintain the privacy of protected health information, Except as authorized by You, We will only use such protected health information as permitted by law and consistent with Our legal obligations. Please review our notice of privacy practices at https://m-hospital.com/terms-and-conditions/ for a more detailed explanation on how We use and disclose Your medical information and how you can obtain access to this information.
Vendors and Services Providers. We may provide information to third party vendors and service providers that help Us operate and manage Our Site, process orders, and fulfill and deliver products and services that You purchase through Us. These vendors and service providers will have access to Your personal information in order to provide these services, but when this occurs We implement reasonable contractual and technical protections to limit their use of that information to helping Us provide the service.
Your Consent. In addition to the sharing described elsewhere in this Policy, We will share personal information with companies, organizations or individuals outside of Company when We have Your consent to do so.
Legal Proceedings. We will share personal information with third party companies, organizations or individuals outside of Company if We have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to: Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request. Enforce applicable Terms of Use, including investigation of potential violations. Detect, prevent, or otherwise address fraud, security or technical issues. Protect against harm to the rights, property or safety of Company, Our users, customers or the public as required or permitted by law.
Transfer in the Event of Sale or Change of Control. If the ownership of all or substantially all of Our business changes or We otherwise transfer assets relating to Our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, We may transfer or sell Your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, Your information would remain subject to the promises made in the applicable privacy policy unless You agree differently.
Use of De-identified, Aggregate, or other form of Anonymized Data. We consider de-identification, aggregation, and other forms of anonymization of Personal Information to be compatible with the purposes listed herein and in Your interest because the anonymization of such information reduces the likelihood of improper disclosure of that information. Such de-identification shall only be used for Company’s own management and administration, data aggregation purposes related to the Company’s treatment or You, payment or operations.
access to your information
You can access and update certain information We have relating to Your online account by signing into Your account and going to the Account section of Our Site. If You have questions about personal information, we have about You or need to update Your information, You can Contact Us or call us at +1 (833) 646-7748.
Security
The Website has security measures in place that are intended to help protect against the loss, misuse, unauthorized access, or alteration of information under our control. These measures include encryption of data using the Secure Socket Layer (SSL) system. Despite these measures, the confidentiality of any communication or material transmitted to the Website by email cannot be guaranteed. At your discretion, you may contact us at the email or mailing address listed in the Questions, complaints, and contacts section at the end of this Privacy Policy.
Other Things to Know
Children
We do not knowingly collect personally identifiable information from children under the age of 18. If Company is made aware of collecting information from a child under 18, we will delete this information.
Data Retention
We will retain your information for as long as your profile is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Social Media
Our Website include social media features, such as the Twitter button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy statement of the company providing them.
Links to third-party websites
Our Website includes links to other websites whose privacy practices may differ from those of Company. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.
SMS Activity
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Revisions to the Privacy Policy
We may revise this Privacy Policy from time to time as we add new features or modify the way in which we manage information, or as laws change that may affect the Website. If we make material changes to our Privacy Policy, we will post notice of this on our Website prior to the changes becoming effective. Any revised Privacy Policy will apply both to information we already have about you at the time of the change, and any personal information created or received after the change takes effect. We include a version number on this Privacy Policy consisting of the date (year, month, and day) it was last revised. We encourage you to periodically reread this Privacy Policy, to see if there have been any changes that may affect you.
Questions, complaints, and contacts
If you have any questions about this Privacy Policy or would like to review or update the personal information you provide through the Website, you can contact us via email at info@m-hospital.com by U.S. mail at the address below:
22617 HAWTHORNE BLVD, TORRANCE, CA 90505-2510.
Last revised May 25, 2022